Frequently asked questions

  • Do I need to register my alarm system with the City of Vista?

    Yes, your alarm will need to be registered with the City of Vista and you can register your alarm online. Please be advised that there is a one-time $51.00 permit fee that will become due at the time of your very first false alarm. When this occurs, an invoice will automatically be sent to you.

  • How much is a Permit?

    One-time $51.00 fee.

  • Do I need to renew my alarm permit?

    No, it is a one-time fee.

  • Does my permit expire?

    The permit is valid indefinitely as long as you are at the registered location. A permit will become void if there is a change of ownership and the permit will not transfer to a new location.

  • What is a false alarm?

    A false alarm is an activation of an alarm system responded to by any public agency either through a mechanical failure/malfunction, accidental tripping, or mis-operation/misuse by the lessee or owner of the alarm system, his employee or agent. (Mechanical failure or malfunction caused by negligent maintenance of the system is also included in this definition.) Upon the failure of the Sheriff or Fire department to find any evidence of intrusion, fire, or any other need for cause for the activation, a conclusive presumption of false alarm will be made.

  • I received a bill for a false alarm but there was an actual cause for alarm, why did I get a bill?

    At the time of the occurrence, the deputy may not have been able to do a proper check of the location due to obstacles such as tall fences. If there was a legitimate cause for alarm, please make sure you have contacted the proper authorities and notify them of the occurrence. We will gladly look in to the matter so that we can reverse the charges. Please contact our office at 800.749.9669.

  • I have a bill. How do I dispute it?

    If you would like to dispute an alarm fee, please contact us at our office (800.749.9669) or you can send your statement to appeals@municipalalarm.com. Please give a detailed statement with reasons of why you are disputing. If you have any evidence or documents, please attach them to the email. You can also mail a statement to our mailing address at: Municipal Alarm Tracking, ATTN: APPEALS, P.O. Box 460219, Escondido, CA 92046-0219.

  • I am disputing an alarm fee. Do I have to pay this fee now and how long before I have an answer?

    No payment is due once the appeal has been submitted. The Appeal process can take anywhere between 4-6 weeks. Once a decision has been made, you will receive a letter from the City with their decision. Please keep in mind that the once the City has declined to waive an alarm fee, you are not able to appeal again.

  • My bill is to high for me to pay all at once, is there any way I can be put on a payment plan?

    We understand that unexpected fees can be hard to pay. The City of Vista will allow any fees to be paid over a 6-month period. You will need to contact us at 800.749.9669 so that we can discuss and set up your payment plan.

  • What is an N.O.V.?

    An N.O.V. is a Notice of Violation. This means that an invoice has become 30 days past due. The notice allows up to 10 more days for the payment to be made. If a payment or dispute is not made after the 10 days, your account will be sent to the City’s Code Enforcement office and assigned to a code enforcement officer. The officer will follow up with you to make the payment. If no payment is made, you could be subject to citing of additional fees.

  • I want to talk with someone about a Citation I received, who do I call?

    A citation is issued by the City’s Code Enforcement office. You can reach them 760.639.6141. Please note that a Code Enforcement officer was assigned to you. Their name should be listed on the Citation notice you received.

Still don't see the answer you were looking for? Please contact us.